FAQ: HEY: a revolutionary bracelet that sends touch over distance
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What’s the size of HEY / wristband ("My hubby has very large wrists”)?

We are still fine-tuning the fit of the HEY bracelet. We realize that people’s wrists come in many different sizes, from small to large. Our goal is to make sure HEY fits the most common wrist sizes.

Last updated: February 16, 2017 03:09

My loved one is allergic to some materials. What is HEY made of?

HEY will be made out of approved, skin-safe materials and should, for most people, not produce allergic reactions.

Last updated: February 16, 2017 03:09

Will it be available on Amazon?

HEY is currently only available on Kickstarter.

Last updated: February 16, 2017 03:15

Can I review your HEY and share this with my followers?

Of course we would love to hear what you think! We will let you know when we have review units available.

Last updated: February 16, 2017 03:09

Can I pick the color when HEY becomes available?

Sure. Initially HEY will be released in two versions: white & rose gold and anthracite & black. But the designs for more versions are ready. The more backers we have, the more versions we’ll be able to take into production.

Last updated: February 16, 2017 03:03

Can the bracelets be shipped to separate addresses?

We are not sure yet. Please understand that we're a Kickstarter project and lots of things such as shipping and other matters are still to be looked into. We ask your understanding. As soon as we have new information on developments and progress of HEY you'll be informed.

Last updated: February 16, 2017 03:15

The total amount of my pledge ends up higher than what I pledged for

This is due to shipment costs that are added to the price of the offer.

Last updated: February 16, 2017 02:00

Is it possible to link multiple HEY’s in order to send more than one person a hug?

Nope, this is not possible. HEY is a one on one bracelet. One set connects two people, giving them an intimate and private connection through touch.

Last updated: February 16, 2017 03:00

What are the shipment costs?

19 euro: US. 12 euro: Europa. 10 euro: NL.

What's that in my currency? Common people, Google! ;)

Last updated: February 16, 2017 02:50

Will HEY be able to tell you the time zone of your loved one?

Yes, this is a feature in the HEY app

Last updated: February 16, 2017 02:57

Can HEY tell you the distance that you and your loved one are apart?

Yes, this is a feature in the HEY app. Note, that this feature can be turned off completely if you want to.

Last updated: February 16, 2017 02:57

Will HEY inform you that’s it’s low on battery? 

Yes, the app will show you how much charge is left in your HEY bracelet.

Last updated: February 16, 2017 03:00

Do you ship to anywhere in the world?

Yes. If you have a postal code we can find you.

Last updated: February 16, 2017 03:01

Is there a distance limit on HEY?

If both HEY bracelets are connected to their smartphone there’s no limit on how far apart they can be. As for the distance between smartphone and bracelet: that depends on the Bluetooth connection. On average HEY’s Bluetooth range will be around 33 feet.

Last updated: February 16, 2017 03:01

How is the return/refund policy arranged / terms & conditions?

HEY is currently only available on Kickstarter, so Kickstarter’s terms and conditions apply. You can find them here: https://www.kickstarter.com/terms-of-use.

Last updated: February 16, 2017 03:04

I have a cochlear (or pacemaker or other type of) implant. Is it safe to use HEY?

Once we go into production HEY will be certified in accordance with the highest technology standards, which should make it safe to use with implants like pace makers and hearing aids. We will be able to make more definitive statements about this once we go into production.

Last updated: February 16, 2017 03:04

How long does the battery last?

Depending on the number of messages sent and received HEY can go for a maximum of three weeks on a charge of only half an hour.

Last updated: February 16, 2017 03:05

When will HEY be ready for shipment?

We are expecting to start shipping in August 2017.

Last updated: February 16, 2017 03:05

How many MB’s does HEY use when sending a touch?

Sending a touch will use about the same amount of data as sending a regular text message. A few kilobytes.

Last updated: February 16, 2017 03:05

What does the ‘squeeze’ or ‘touch’ feel like?

Like someone gently squeezing your wrist with thumb and index finger.

Last updated: February 16, 2017 03:09

How does HEY work? 

HEY uses a clever layout of sensors to detect when you touch your bracelet. This touch is send via Bluetooth to your smartphone and the HEY app, which then sends the touch to the other connected phone and HEY bracelet via the Internet. HEY uses a small but powerful motor to pull part of the wristband into the casing, producing a gentle squeeze.

Last updated: February 16, 2017 03:09

Is HEY compatible with WINDOWS phones?

No, HEY only works with Android and iOS.

Last updated: February 16, 2017 03:09

Will HEY be equipped with additional features in the future?

Yes! We have many great ideas for additional features but we would love to hear what you think we should implement! Let us know via Facebook, Instagram or Twitter.

Last updated: February 16, 2017 03:09

Can I pick the color when HEY becomes available?

Sure. Initially HEY will be released in two versions: white & rose gold and anthracite & black. But the designs for more versions are ready. The more backers we have, the more versions we’ll be able to take into production. Last updated: Thu, Feb 16 2017 6:03 am EST

Can the bracelets be shipped to separate addresses?

We are not sure yet. Please understand that we're a Kickstarter project and lots of things such as shipping and other matters are still to be looked into. We ask your understanding. As soon as we have new information on developments and progress of HEY you'll be informed. Last updated: Thu, Feb 16 2017 6:15 am EST

The total amount of my pledge ends up higher than what I pledged for

This is due to shipment costs that are added to the price of the offer. Last updated: Thu, Feb 16 2017 5:00 am EST

Is it possible to link multiple HEY’s in order to send more than one person a hug?

Nope, this is not possible. HEY is a one on one bracelet. One set connects two people, giving them an intimate and private connection through touch. Last updated: Thu, Feb 16 2017 6:00 am EST

What are the shipment costs?

19 euro: US. 12 euro: Europa. 10 euro: NL. What's that in my currency? Common people, Google! ;) Last updated: Thu, Feb 16 2017 5:50 am EST

Will HEY be able to tell you the time zone of your loved one?

Yes, this is a feature in the HEY app Last updated: Thu, Feb 16 2017 5:57 am EST

Can HEY tell you the distance that you and your loved one are apart?

Yes, this is a feature in the HEY app. Note, that this feature can be turned off completely if you want to. Last updated: Thu, Feb 16 2017 5:57 am EST

Will HEY inform you that’s it’s low on battery?

Yes, the app will show you how much charge is left in your HEY bracelet. Last updated: Thu, Feb 16 2017 6:00 am EST

Do you ship to anywhere in the world?

Yes. If you have a postal code we can find you. Last updated: Thu, Feb 16 2017 6:01 am EST

Is there a distance limit on HEY?

If both HEY bracelets are connected to their smartphone there’s no limit on how far apart they can be. As for the distance between smartphone and bracelet: that depends on the Bluetooth connection. On average HEY’s Bluetooth range will be around 33 feet. Last updated: Thu, Feb 16 2017 6:01 am EST

How is the return/refund policy arranged / terms & conditions?

HEY is currently only available on Kickstarter, so Kickstarter’s terms and conditions apply. You can find them here: https://www.kickstarter.com/terms-of-use. Last updated: Thu, Feb 16 2017 6:04 am EST

I have a cochlear (or pacemaker or other type of) implant. Is it safe to use HEY?

Once we go into production HEY will be certified in accordance with the highest technology standards, which should make it safe to use with implants like pace makers and hearing aids. We will be able to make more definitive statements about this once we go into production. Last updated: Thu, Feb 16 2017 6:04 am EST

How long does the battery last?

Depending on the number of messages sent and received HEY can go for a maximum of three weeks on a charge of only half an hour. Last updated: Thu, Feb 16 2017 6:05 am EST

When will HEY be ready for shipment?

We are expecting to start shipping in August 2017. Last updated: Thu, Feb 16 2017 6:05 am EST

How many MB’s does HEY use when sending a touch?

Sending a touch will use about the same amount of data as sending a regular text message. A few kilobytes. Last updated: Thu, Feb 16 2017 6:05 am EST

What does the ‘squeeze’ or ‘touch’ feel like?

Like someone gently squeezing your wrist with thumb and index finger. Last updated: Thu, Feb 16 2017 6:09 am EST

How does HEY work?

HEY uses a clever layout of sensors to detect when you touch your bracelet. This touch is send via Bluetooth to your smartphone and the HEY app, which then sends the touch to the other connected phone and HEY bracelet via the Internet. HEY uses a small but powerful motor to pull part of the wristband into the casing, producing a gentle squeeze. Last updated: Thu, Feb 16 2017 6:09 am EST

Is HEY compatible with WINDOWS phones?

No, HEY only works with Android and iOS. Last updated: Thu, Feb 16 2017 6:09 am EST

What’s the size of HEY / wristband ("My hubby has very large wrists”)?

We are still fine-tuning the fit of the HEY bracelet. We realize that people’s wrists come in many different sizes, from small to large. Our goal is to make sure HEY fits the most common wrist sizes. Last updated: Thu, Feb 16 2017 6:09 am EST

My loved one is allergic to some materials. What is HEY made of?

HEY will be made out of approved, skin-safe materials and should, for most people, not produce allergic reactions. Last updated: Thu, Feb 16 2017 6:09 am EST

Will it be available on Amazon?

HEY is currently only available on Kickstarter. Last updated: Thu, Feb 16 2017 6:15 am EST

Can I review your HEY and share this with my followers?

Of course we would love to hear what you think! We will let you know when we have review units available. Last updated: Thu, Feb 16 2017 6:09 am EST

Will HEY be equipped with additional features in the future?

Yes! We have many great ideas for additional features but we would love to hear what you think we should implement! Let us know via Facebook, Instagram or Twitter. Last updated: Thu, Feb 16 2017 6:09 am EST

Shipping Updates No shipping updates are provided.
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Request a login link to your survey by entering your email here:
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